One of the fastest growing services that Rural/Metro provides is Communications Center services.

Our dispatching services are among the most sophisticated in the country. We can enhance services by implementing advanced systems that help route emergency vehicles in the quickest and most efficient manner. Our centers feature computer-aided dispatching (CAD) systems that automatically perform vital dispatching functions, saving precious seconds in the amount of time it takes to dispatch emergency units.

In addition to critical dispatching functions, our communications personnel are highly trained in emergency medical dispatching (EMD). As a result, they can provide "911" callers with valuable information and instructions on how to perform lifesaving maneuvers until emergency units can arrive on the scene.

But in addition to getting vehicles to customers quickly, the computers that run this system can provide detailed record keeping of key elements that are of great importance to customers. Indeed, our success in running effective communications centers is based on providing a full range of services that enhance the value and efficiencies we provide to local customers.

We also provide information management and technology that can facilitate the capture, interpretation and transfer of patient data that can be important to managed care clients